How to Replace Open CTI in Salesforce: A Look at Contact Center Innovation Post‑Sunset

About the author of this guest post.Antonina Kharchenko is a Salesforce Admin with 6 certifications and a 2-Star Ranger on Trailhead who works with Salesforce systems, automation, and process improvement. She continues to expand her skills and knowledge, and enjoys turning her day-to-day working experience into useful articles. For customer service organizations running on complex […]

Salesforce Salary Survey Italia 2025–2026: the full picture

An independent, anonymous look at what the Italian Salesforce ecosystem actually pays — and what it thinks about its future. One hundred and eighty-five people sat down, answered 47 questions honestly, and handed us something rare: a ground-level snapshot of salaries, career paths, working conditions, and market sentiment inside the Italian Salesforce ecosystem. No PR […]

Salesforce Quote to Cash: How to Fix Bottlenecks Caused by Missing ERP Automation

This is a guest post written by Antonina Kharchenko. Antonina is a Salesforce Admin with six certifications. Her passion for Salesforce started in 2021, and since then she has gained extensive experience maintaining Salesforce orgs, automating workflows, and improving day-to-day processes. She continues to expand her skills and enjoys sharing her knowledge with the Salesforce […]

Imposter Syndrome in IT: Between Generative AI and Social Media Pressure

A Day to Celebrate Everyone Who Never Feels Good Enough (Even Though They Are) There’s a strangely poetic paradox in the tech world: the more you grow, the more you learn, the more you achieve… the louder that tiny inner voice becomes, whispering that you don’t really deserve any of this. They call it Imposter […]