I told a few friends before Dreamforce that the big announcement this year would basically be a change in the shape of the CRM as we have known it since 1999. I was half joking and mostly guessing, of course, but after Day One I am not so sure it was really a joke. There […]
Quip is retiring: the story of a good product we may never have fully adopted
There are products that do not make much noise, at least not in the way big platforms or keynote features usually do. They do not necessarily become the center of a company’s strategy, but over time they grow on you, because they had a good idea, a recognizable personality, and a different way of approaching […]
How to Replace Open CTI in Salesforce: A Look at Contact Center Innovation Post‑Sunset
About the author of this guest post.Antonina Kharchenko is a Salesforce Admin with 6 certifications and a 2-Star Ranger on Trailhead who works with Salesforce systems, automation, and process improvement. She continues to expand her skills and knowledge, and enjoys turning her day-to-day working experience into useful articles. For customer service organizations running on complex […]
Salesforce Salary Survey Italia 2025–2026: the full picture
An independent, anonymous look at what the Italian Salesforce ecosystem actually pays — and what it thinks about its future. One hundred and eighty-five people sat down, answered 47 questions honestly, and handed us something rare: a ground-level snapshot of salaries, career paths, working conditions, and market sentiment inside the Italian Salesforce ecosystem. No PR […]
Nerd @ Work Lat Podcast S1E10 – Rebuilding the Italian Salesforce Community
Episode 10 of the Nerd @ Work Lab Podcast was not a technical deep dive, nor was it meant to be a celebration of Salesforce as a platform in the usual sense. It was, instead, a conversation about the social infrastructure that allows a technological ecosystem to grow: communities, relationships, events, informal mentoring, shared experience, […]
Nerd @ Work Lab Podcast S1E9 – Skills That Expire: Working in 2026 Between AI and Uncertainty
This episode of Nerd @ Work Lab podcast started from a simple but uncomfortable idea: in 2026, skills don’t just age anymore. They expire. I talked about this together with Alan Ferrari, starting from what we both see every day in the market: technology is evolving at a speed that organizations, decision‑making models, and even […]
Salesforce Quote to Cash: How to Fix Bottlenecks Caused by Missing ERP Automation
This is a guest post written by Antonina Kharchenko. Antonina is a Salesforce Admin with six certifications. Her passion for Salesforce started in 2021, and since then she has gained extensive experience maintaining Salesforce orgs, automating workflows, and improving day-to-day processes. She continues to expand her skills and enjoys sharing her knowledge with the Salesforce […]
Dunning-Kruger in the Wild: When Confidence Beats Competence (and That’s a Problem)
In the ever-evolving world of IT and consulting, we’re used to dealing with ambiguity, complexity, and… let’s say, interesting personalities. But there’s a specific pattern of behavior that many of us have encountered — whether in the form of a junior developer who wants to refactor the whole architecture after a weekend on Medium, or […]
Nerd @ Work Lab Podcast S1E8 – The Story of the Commodore 64: The Computer That Brought the Future Home
This episode of Nerd @ Work Lab is a journey back to a time when the future arrived in the form of a beige box connected to the family TV. In this article, I want to walk English-speaking readers through the core ideas, stories, and reflections behind the episode dedicated to one of the most […]
Nerd @ Work Lab Podcast S1E7 — We are all overwhelmed: Optimism, AI, and the hard work beneath the hype
This episode of Nerd @ Work Lab arrives just before Christmas, a little later than planned, after a turbulent period that has finally settled down. That delay is not an excuse, but a context. It mirrors the very theme of the conversation: a shared sense of acceleration, pressure, and cognitive overload that many of us […]