Author: Antonina Kharchenko

How to Replace Open CTI in Salesforce: A Look at Contact Center Innovation Post‑Sunset

About the author of this guest post.Antonina Kharchenko is a Salesforce Admin with 6 certifications and a 2-Star Ranger on Trailhead who works with Salesforce systems, automation, and process improvement. She continues to expand her skills and knowledge, and enjoys turning her day-to-day working experience into useful articles. For customer service organizations running on complex […]

Salesforce Quote to Cash: How to Fix Bottlenecks Caused by Missing ERP Automation

This is a guest post written by Antonina Kharchenko. Antonina is a Salesforce Admin with six certifications. Her passion for Salesforce started in 2021, and since then she has gained extensive experience maintaining Salesforce orgs, automating workflows, and improving day-to-day processes. She continues to expand her skills and enjoys sharing her knowledge with the Salesforce […]