I told a few friends before Dreamforce that the big announcement this year would basically be a change in the shape of the CRM as we have known it since 1999. I was half joking and mostly guessing, of course, but after Day One I am not so sure it was really a joke. There […]
Tag: Salesforce
Quip is retiring: the story of a good product we may never have fully adopted
There are products that do not make much noise, at least not in the way big platforms or keynote features usually do. They do not necessarily become the center of a company’s strategy, but over time they grow on you, because they had a good idea, a recognizable personality, and a different way of approaching […]
How to Replace Open CTI in Salesforce: A Look at Contact Center Innovation Post‑Sunset
About the author of this guest post.Antonina Kharchenko is a Salesforce Admin with 6 certifications and a 2-Star Ranger on Trailhead who works with Salesforce systems, automation, and process improvement. She continues to expand her skills and knowledge, and enjoys turning her day-to-day working experience into useful articles. For customer service organizations running on complex […]
Salesforce Salary Survey Italia 2025–2026: the full picture
An independent, anonymous look at what the Italian Salesforce ecosystem actually pays — and what it thinks about its future. One hundred and eighty-five people sat down, answered 47 questions honestly, and handed us something rare: a ground-level snapshot of salaries, career paths, working conditions, and market sentiment inside the Italian Salesforce ecosystem. No PR […]
Nerd @ Work Lat Podcast S1E10 – Rebuilding the Italian Salesforce Community
Episode 10 of the Nerd @ Work Lab Podcast was not a technical deep dive, nor was it meant to be a celebration of Salesforce as a platform in the usual sense. It was, instead, a conversation about the social infrastructure that allows a technological ecosystem to grow: communities, relationships, events, informal mentoring, shared experience, […]
Salesforce Quote to Cash: How to Fix Bottlenecks Caused by Missing ERP Automation
This is a guest post written by Antonina Kharchenko. Antonina is a Salesforce Admin with six certifications. Her passion for Salesforce started in 2021, and since then she has gained extensive experience maintaining Salesforce orgs, automating workflows, and improving day-to-day processes. She continues to expand her skills and enjoys sharing her knowledge with the Salesforce […]
Nerd @ Work Lab Podcast S1E6 — Exploring Data 360, Clean Rooms, and the Agentic Future of Salesforce
When I sat down with Sergio Testini (formerly Solution Engineer and now Account Executive Data 360 at Salesforce Italy) for this episode, I knew we were going to dive deep into the evolving world of Salesforce data. What I didn’t expect was just how wide the conversation would stretch: from Data Cloud’s new identity as […]
Zero-Dollar Entry: What Salesforce’s Free Tier Means for Small Teams (and What It Really Is)
For small teams operating in the CRM/automation space, announcements of “free licences” always raise eyebrow-levels. But as with most things in enterprise software, the devil’s in the fine print. Salesforce has recently updated its small-business pricing and tiering, including a true $0 per user/month option for tiny teams. In this article we’ll unpack exactly what’s […]
Nerd @ Work Lab Podcast S1E4: Ethics, Creativity, and the Future of AI with Filippo Zanella
I rolled up my sleeves once again to dive into the world of artificial intelligence with someone I deeply admire: Filippo Zanella, Principal AI at Salesforce, professor at H-Farm College, and one of the most insightful voices in the Italian AI community. This wasn’t just a tech chat — it was a full-spectrum exploration of […]
Nerd @ Work Lab Podcast – S1E3: How AI Is Rewriting Public Service
At Nerd @ Work Lab, my goal has always been simple: to get our hands dirty with ideas. In every episode, I try to explore how technology meets people — not in abstract theory, but in the messy, beautiful, unpredictable world of real life. In this episode, I had the pleasure of talking with Nino […]