There are products that do not make much noise, at least not in the way big platforms or keynote features usually do. They do not necessarily become the center of a company’s strategy, but over time they grow on you, because they had a good idea, a recognizable personality, and a different way of approaching […]
Tag: Salesforce
How to Replace Open CTI in Salesforce: A Look at Contact Center Innovation Post‑Sunset
About the author of this guest post.Antonina Kharchenko is a Salesforce Admin with 6 certifications and a 2-Star Ranger on Trailhead who works with Salesforce systems, automation, and process improvement. She continues to expand her skills and knowledge, and enjoys turning her day-to-day working experience into useful articles. For customer service organizations running on complex […]
Salesforce Salary Survey Italia 2025–2026: the full picture
An independent, anonymous look at what the Italian Salesforce ecosystem actually pays — and what it thinks about its future. One hundred and eighty-five people sat down, answered 47 questions honestly, and handed us something rare: a ground-level snapshot of salaries, career paths, working conditions, and market sentiment inside the Italian Salesforce ecosystem. No PR […]
Nerd @ Work Lat Podcast S1E10 – Rebuilding the Italian Salesforce Community
Episode 10 of the Nerd @ Work Lab Podcast was not a technical deep dive, nor was it meant to be a celebration of Salesforce as a platform in the usual sense. It was, instead, a conversation about the social infrastructure that allows a technological ecosystem to grow: communities, relationships, events, informal mentoring, shared experience, […]
Salesforce Quote to Cash: How to Fix Bottlenecks Caused by Missing ERP Automation
This is a guest post written by Antonina Kharchenko. Antonina is a Salesforce Admin with six certifications. Her passion for Salesforce started in 2021, and since then she has gained extensive experience maintaining Salesforce orgs, automating workflows, and improving day-to-day processes. She continues to expand her skills and enjoys sharing her knowledge with the Salesforce […]
Nerd @ Work Lab Podcast S1E6 — Exploring Data 360, Clean Rooms, and the Agentic Future of Salesforce
When I sat down with Sergio Testini (formerly Solution Engineer and now Account Executive Data 360 at Salesforce Italy) for this episode, I knew we were going to dive deep into the evolving world of Salesforce data. What I didn’t expect was just how wide the conversation would stretch: from Data Cloud’s new identity as […]
Zero-Dollar Entry: What Salesforce’s Free Tier Means for Small Teams (and What It Really Is)
For small teams operating in the CRM/automation space, announcements of “free licences” always raise eyebrow-levels. But as with most things in enterprise software, the devil’s in the fine print. Salesforce has recently updated its small-business pricing and tiering, including a true $0 per user/month option for tiny teams. In this article we’ll unpack exactly what’s […]
Nerd @ Work Lab Podcast S1E4: Ethics, Creativity, and the Future of AI with Filippo Zanella
I rolled up my sleeves once again to dive into the world of artificial intelligence with someone I deeply admire: Filippo Zanella, Principal AI at Salesforce, professor at H-Farm College, and one of the most insightful voices in the Italian AI community. This wasn’t just a tech chat — it was a full-spectrum exploration of […]
Nerd @ Work Lab Podcast – S1E3: How AI Is Rewriting Public Service
At Nerd @ Work Lab, my goal has always been simple: to get our hands dirty with ideas. In every episode, I try to explore how technology meets people — not in abstract theory, but in the messy, beautiful, unpredictable world of real life. In this episode, I had the pleasure of talking with Nino […]
Nerd @ Work Lab Podcast – S1E1: Dreamforce 2025: When AI Turns Conferences into Living Labs
This is an English recap of the latest episode of Nerd @ Work Lab Podcast, originally recorded in Italian and hosted by me, Enrico. I want to share what’s interesting globally, even if the conversations start in my own language. When I launched Nerd @ Work Lab Podcast, I wanted to build a space where […]