This is a quick post for the future me that will be struggling with Cloud Console and tab handling. I wanted to get it a tab is a primary tab, in order to decide whether to open a new page in a new primary tab or in a subtab. The problem is that if you […]
Tag: Cloud Console
[Salesforce] The Sobject Crusade: AgentWork
Back to the Sobject Crusade list. Source: AgentWork This object represents work item assignment that has been routed to an Agent: this is basically a new type of queue management introduced with Summer 15 called Omni-Channel. Omni-Channel is a comprehensive customer service solution that lets your call center route any type of incoming work item, […]
[Salesforce] Practical guide to setup a LiveAgent
I’ve created a simple guide to set up a Live Agent on an ORG with a custom console app. This is the link: Live_Agent_base_configuration.pdf . This is a really simple guide believe me and no further explaination is given, beucase the only aim is to make Live Agent working. Let me know what you think! […]