Few weeks ago I blogged about Dealing with the running User on Einstein Bot dialogs. One of the questions I got from the community was: is this approach safe for production? I was actually not sure about this, as the logged in info was passed from the pre-chat page to the chat bot context […]

  As part of the Salesforce Solutions Team at WebResults I spend some time training myself on new products and trying to build POCs (prove of concepts) to give value to the training and promote the knowledge inside my company. I recently was playing with Einstein Bots and got stuck when needed to identify the […]