OpenAI’s ChatGPT started as a conversational AI that could generate text, answer questions and write code. This July 2025, the company quietly announced a new agentic capability that pushes the product far beyond its chatbot roots. What is Agent Mode? Agent Mode transforms ChatGPT from a passive conversationalist into an autonomous task-doer. When enabled, ChatGPT […]
Tag: Agent
[Salesforce] The Sobject Crusade: AgentWork
Back to the Sobject Crusade list. Source: AgentWork This object represents work item assignment that has been routed to an Agent: this is basically a new type of queue management introduced with Summer 15 called Omni-Channel. Omni-Channel is a comprehensive customer service solution that lets your call center route any type of incoming work item, […]